Refund Policy

This policy covers paid subscription plans (Pro, Studio and any future paid tier) purchased directly from ZeoTool. It does not cover:

• Free plan usage — there is nothing to refund.
• Add-on credit top-ups that have already been fully consumed.
• Purchases made through a reseller or third-party marketplace — contact them directly.
• Chargebacks initiated without first contacting our support team.

You may request a refund within 1 calendar day of the original purchase or renewal date. Requests submitted after the window are considered case by case at our discretion and are not guaranteed.

Each plan grants a fixed number of credits over its billing period. We work out the average daily allowance for your plan, then convert your actual credit usage into adjusted used days using one single formula:

A plan of 60 credits over 30 days → daily average is 2 credits/day, daily price is plan_price ÷ 30.

Refund formula: plan_price × (period_days − adjusted_used_days) ÷ period_days. So a $30/30-day plan with 8 adjusted days yields a refund of $30 × (30 − 8) ÷ 30 = $22.00.

• Request made within 1 day of the purchase or renewal date.
• Account is in good standing and not suspended for policy violations.
• No active chargeback or dispute is open with your payment provider.
• The plan was purchased directly from ZeoTool (not via a reseller).
• Add-on credit top-ups have not been fully consumed.

You can start a refund through either channel — whichever is easier for you:

Please include:

• Order reference or invoice number.
• Date of purchase and plan name.
• Reason for the request (optional but helpful).

We review every request within 3 business days. Approved refunds are issued as ZeoTool account balance — calculated with exactly the same formula shown above, then added to your wallet instead of being sent back to your bank. You can see the credited amount instantly under Price → Balance History.

Approved refunds are added to your ZeoTool balance. That balance can be used to buy any ZeoTool plan, new tool, credit package or service at any time — it never expires.

ZeoTool may change the price of any plan, tool or service, and may change how many credits a tool costs per use, at any time and without prior notice. These changes can also apply after you have purchased — by buying, you accept that current and future credit costs may differ from the ones shown at the time of purchase. A price or credit-cost change is not, by itself, a valid reason for a refund.

• You can cancel auto-renewal at any time from Billing in your account. You keep access until the end of the current period.
• Upgrading mid-period applies a pro-rated credit toward the new plan.
• Downgrading takes effect at the next renewal; no refund is issued for the difference.

Nothing in this policy limits any non-waivable consumer rights you have under your local law. Where local law mandates a longer cancellation window or stronger refund terms, those terms apply.