Refund Policy — Zeo Tool

Scope

This policy covers paid subscription plans (Pro, Studio and any future paid tier) purchased directly from ZeoTool. It does not cover:

Free plan usage — there is nothing to refund.
Add-on credit top-ups that have already been fully consumed.
Purchases made through a reseller or third-party marketplace — contact them directly.
Chargebacks initiated without first contacting our support team.

Refund window

You may request a refund within 7 calendar days of the original purchase or renewal date. Requests submitted after the window are considered case by case at our discretion and are not guaranteed.

How the calculation works

Each plan grants a fixed number of credits over its billing period. We work out the average daily allowance for your plan, then convert your actual credit usage into adjusted used days using one single formula:

The formula

Adjusted Used Days = max(Calendar Days, Credits Used ÷ Average Credits / Day)

average_credits_per_day=total_credits ÷ period_days

refund_amount=plan_price × (period_days − adjusted_used_days) ÷ period_days

Note

If you consume credits faster than the plan's average daily allowance, refunds are calculated using the adjusted used days. If your usage stays at or below the average, we use the actual calendar days instead. Every row in the table below follows this same rule.

Worked examples

A plan of 60 credits over 30 days → daily average is 2 credits/day, daily price is plan_price ÷ 30.

Scenario	Credits used	Calendar days	Adjusted used days
Heavy use	16	5	8 (16 ÷ 2)
Very heavy use	40	5	20 (40 ÷ 2)
At the average	10	5	5
Light use	10 or fewer	5	5 (calendar)
Whole period used	60	10	30 (no refund)

Refund formula: plan_price × (period_days − adjusted_used_days) ÷ period_days. So a $30/30-day plan with 8 adjusted days yields a refund of $30 × (30 − 8) ÷ 30 = $22.00.

Eligibility checklist

Request made within 7 days of the purchase or renewal date.
Account is in good standing and not suspended for policy violations.
No active chargeback or dispute is open with your payment provider.
The plan was purchased directly from ZeoTool (not via a reseller).
Add-on credit top-ups have not been fully consumed.

How to request a refund

You can start a refund through either channel — whichever is easier for you:

support@zeotool.com

Write from the email on your account.

Live chat

In-app chat bubble

Open the chat from any logged-in page — fastest reply.

Please include:

Order reference or invoice number.
Date of purchase and plan name.
Reason for the request (optional but helpful).

We review every request within 3 business days. Approved refunds are issued to the original payment method. Depending on your bank or gateway, funds typically arrive within 5–10 business days. For manual payments (bank transfer, mobile wallet) you may be asked to provide receiving account details.

Plan changes and cancellations

You can cancel auto-renewal at any time from Billing in your account. You keep access until the end of the current period.
Upgrading mid-period applies a pro-rated credit toward the new plan.
Downgrading takes effect at the next renewal; no refund is issued for the difference.

Exceptions and abuse

When we may decline a refund

We may decline a request where there is evidence of abuse, fraud, repeated refund-and-rebuy cycles, sharing of paid accounts, chargeback activity opened without contacting support first, or where the entire credit allowance has already been consumed.

Statutory rights

Nothing in this policy limits any non-waivable consumer rights you have under your local law. Where local law mandates a longer cancellation window or stronger refund terms, those terms apply.