01
Two ways to reach us
Partnerships, press or anything else?
We keep things simple — there's no separate inbox. For partnership, affiliate, press or promotional enquiries, just write to support@zeotool.com or ping us on live chat and we'll route it to the right person internally.
02
Response times
Live chat
Minutes
During business hours
Email
< 24h
Business days
Refunds
3 days
Review window
Business hours are Monday to Friday, 09:00–18:00 UTC+6. Tickets received outside those hours are picked up the next business day in the order they arrived.
03
Live chat from the app
The fastest way to reach us is the chat bubble in the bottom-right corner of any logged-in page. You can send text, screenshots and short clips. The conversation stays attached to your account so you don't have to repeat context.
04
Before you write
To get a faster, more accurate answer, please include:
- The email address on your account.
- The tool you were using (image, edit, video, audio).
- A short description of what you expected vs. what happened.
- A screenshot or the error message, if any.
- For billing: the order reference or invoice number.
Don't email passwords
We will never ask for your password. If anyone claiming to be ZeoTool asks for it, ignore them and report it to security@zeotool.com.
05
Office
ZeoTool is a fully remote team. We don't accept walk-ins. For legal correspondence, please email legal@zeotool.com first and we'll provide a postal address.